Returns

DAMAGED OR FAULTY ITEMS

Unfortunately a very small percentage of parcels get damaged due to the handling during delivery. If this happens, please contact us within 24 hours of the delivery if any item delivered is damaged. We will arrange for a replacement to be dispatched immediately.

If you fail to report a damaged item within 24 hours we cannot guarantee a replacement.

30 DAY RETURNS & REFUND POLICY

If you change your mind about the products or order goods in error you can return the item(s) to us within 30 days provided they are returned in a saleable condition and in their original packaging and that you have notified us within 10 days of receipt of your item(s) It is your responsibility to ensure that returned item(s) reach us in good condition.

“Under the Distance Selling Directive, you as the customer have a duty of care for the products delivered to you whilst in your possession”

Please ensure that you return the items exactly as you have received them. They must be in the original packaging. If you are returning the items via a Courier or Royal Mail, please make sure that the items are in an outer box or a secure package. You must not put any writing or labels on the original packaging.

Where you have failed to take reasonable care of the goods, we reserve the right to refund you less any amounts due by way of compensation to either repair the goods or to cover any loss. We will not accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 30 days provided they are returned in a saleable condition and in their original packaging and that you have notified us within 10 days of receipt of your item(s). If the item has been opened, marked, damaged or used you will only be entitled to a partial refund (not exceeding 70% of the purchase price). Goods deemed-non-saleable will not be refunded and can only be returned at the customer’s cost. Bespoke items cannot be refunded unless the item is damaged. Large and bulky items carry a restocking fee. Full terms and conditions here. 

Please note that we cannot allow returns on some items due to hygiene reasons, you should check with us first.

ARRANGING A RETURN FOR REFUND

You can either email:

To arrange a return via email, please send your order number to sales@cateringcentre.co.uk and request an RMA number please ensure to detail the item(s) and reason(s) for return. We will send you your RMA number and the information of where to send the items.

Or arrange a return online: